Privacy Policy

Last updated: 26 January 2026

1. Introduction

Nixilla LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nixilla.com.

We are registered in England and Wales. For any privacy-related enquiries, please contact us at enquiries@nixilla.com.

2. Information We Collect

2.1 Information You Provide

When you use our contact form, we collect:

  • First name and last name
  • Email address
  • Phone number
  • Message content

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Send you information about our services (only if you've requested it)
  • Improve our website and services
  • Analyse website usage and trends
  • Protect against spam and abuse

4. Cookies and Tracking Technologies

4.1 Google Tag Manager

We use Google Tag Manager (GTM) to manage and deploy marketing tags (snippets of code) on our website. GTM itself does not collect personal data, but it enables other tags that may collect data.

What GTM may enable collection of:

  • Pages you visit on our website
  • Time spent on pages
  • How you arrived at our site (referral source)
  • Your approximate geographic location (country/city level)
  • Device and browser information
  • Interactions with our website (clicks, scrolls, form submissions)

This data is used for analytics purposes to understand how visitors use our website and to improve our services. The data is processed by Google and is subject to Google's Privacy Policy.

4.2 Google reCAPTCHA

We use Google reCAPTCHA v3 on our contact form to protect against spam and abuse. reCAPTCHA works in the background to verify that you are a human visitor without requiring you to solve a puzzle.

What reCAPTCHA collects:

  • Your IP address
  • Cookies placed by Google
  • Mouse movements and click patterns
  • Device and browser information
  • Date and time of your visit
  • The website page you're on

This information is used to determine whether you are a human or a bot. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

4.3 Your Cookie Choices

When you first visit our website, you will be asked to accept or decline cookies. If you decline, Google Tag Manager and analytics cookies will not be loaded. You can change your preference at any time by clearing your browser cookies and revisiting our website.

5. Data Sharing

We do not sell your personal data. We may share your information with:

  • Google - for analytics (GTM) and spam protection (reCAPTCHA)
  • Service providers - who assist us in operating our website and business
  • Legal authorities - if required by law or to protect our rights

6. Data Retention

We retain your contact form submissions for as long as necessary to respond to your enquiry and maintain business records, typically up to 3 years. Analytics data is retained according to Google's data retention policies.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access - request a copy of your personal data
  • Rectification - request correction of inaccurate data
  • Erasure - request deletion of your data ("right to be forgotten")
  • Restrict processing - request limitation of how we use your data
  • Data portability - request transfer of your data
  • Object - object to processing of your data

To exercise any of these rights, please contact us at enquiries@nixilla.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK, including the United States (for Google services). These transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the relevant authorities.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Nixilla LTD
Email: enquiries@nixilla.com

12. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.